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FAQS

Salon

Do you require deposits for appointments?

No, currently we do not require a deposit in order to schedule an appointment.

What is included in your services?

Lillian Lee Hair & Wig Salon offers a multitude of services from blowouts and coloring, to wig styling. To see our full service list please go to our Services page.

Can I just walk in? How do I schedule an appointment?

Unfortunately, we do not accept walk-ins at the moment. Our stylists are dedicated to providing personalized attention to clients with appointments. Our salon operates with limited time slots throughout the day, making it essential for clients to book appointments in advance. If you would like to schedule an appointment, please contact us in advance, and we'll be happy to assist you.

Can I return my wig?

All wigs are nonrefundable.

If you have any questions or concerns regarding a sale wig you purchased, please contact us at wigsbylilianlee@gmail.com

How can I make changes/alterations on my WLL wig?

After living with your wig for a bit, and you realize not exactly the style you want, it doesn't fit right, etc., contact us at wigsbylillianlee@gmail.com to schedule time to come in for an adjustment consultation.

I purchased a wig, and I'm having trouble putting it on. What do I do?

Please call the salon at 201-837-6770 and we will happily assist you.

Medical Wigs & Insurance

What is a Cranial Prosthesis?

A cranial hair prosthesis is a custom hair system specifically designed for patients who have lost their hair due to medical conditions. These conditions include chemotherapy, alopecia totalis, alopecia areata, trichotillomania, and other conditions resulting in hair loss. It’s important to know the terminology when applying for medical insurance or tax deduction status. Other common terms used to describe a medical wig include: cranial hair prosthesis, hair prosthesis, and full cranial prosthesis.

Does Health Insurance Cover The Cost Of Your Medical Wig?

The short answer is yes, whether you are experiencing hair loss whether temporary or permanent. Unfortunately, not many people know this. But needing a wig due to hair loss caused by alopecia, chemotherapy, or other medical conditions, is covered by many insurances. And you can file an insurance claim for the full or partial cost of your cranial prosthesis. Whether or not your medical wig is covered by your insurance company depends on your plan. But it’s possible to receive full payment for your full cranial prosthesis. However, while some insurance companies will pay for your prosthesis upfront, others require you to pay upfront and then get reimbursed.

How can I get insurance to cover a medical wig?

Contact the benefits department for your health insurance and ask:

  • Does your policy cover a cranial prosthesis?

  • If it does, what type of prosthesis is covered (I.e. human hair wigs, synthetic wigs, etc.)

  • How much of the cost do they cover?

  • What specific terminology for a wig should the prescription contain?

  • Is there required documentation they need to submit your claim? What is it?

Note: When reviewing your insurance policy and you don’t see cranial prosthesis listed, it doesn’t necessarily mean you don’t have coverage. We strongly recommend that you call your health insurance company and get pre-authorization.

  • Get a prescription for a “cranial prosthesis” from your doctor. Make sure that’s the correct terminology required by your health insurance. Also, include diagnosis and procedure codes. It’s important that the prescription does not say “wig”. Because a wig is considered a fashion item, it is not medically necessary. The procedure code/number on your cranial prosthesis prescription is used to submit your insurance claim.

Types of Medical Hair Loss Covered by Insurance

  • Chemotherapy-related

  • Kidney disease

  • Alopecia

  • Cancer

  • Thyroid issues

  • Radiation

  • Medical Hair Loss Due to Life and Environmental Changes, Thinning and/or Balding, Genetics, Stress, Aging, Reaction to Medical Illness

What insurance companies possibly provide coverage?

Blue Cross Blue Shield, Aetna, Tricare, and United Healthcare are a few companies that offer varying coverages.

Companies that do not provide coverage:

Medicare - Because Medicare considers wigs to be cosmetic, they aren’t covered under Original Medicare Part A or B, even with a doctor’s prescription.

Tax Deductibility of Cranial Prostheses

You may also claim your hair prosthesis as a tax-deductible medical expense. To find out if you can, contact your insurance agent. Generally, if your medical bills exceed 7.5% of your income, your wig is tax-deductible. Discuss this with your accountant or tax preparer for confirmation.

What To Do If Your Insurance Won’t Cover Your Wig Cost

Lillian Lee is also founder of Do Wonders, a non-profit charity organization that provides wigs to people from all walks of life undergoing cancer treatments.  Do Wonders acts as an armory for hope. Its mission to adorn women and children battling cancer with the right equipment; self-love and confidence - free of charge. If you are financially challenged and in need of a medical wig, please visit www.dowonderscharity.org.

Wigs

What is your price range?

Our salon set starting price for full wigs is $1200. Prices vary according to style, length, texture, etc.

Do you offer wigs or toupees for men?

We currently do not offer any wigs or other hair accessories for men.

How can I book a consultation?

We are by appointment only. For more information please see our Wigs by Lillian Lee page.

What do I Store my wigs on?

When you are not wearing your wig, place it on a foam head

How often do I wash my wig?

We recommend you wash your wig after 60 wearings.

How do I wash my wig?

We offer wash and style drop off services. However, when washing at home is recommended that you do a deep treatment on your wig once every 2-3 months. Make sure to brush your wig prior to washing and let it dry on a foam head. For styling your wig after, you can secure the wig to the head using T-pins at the ear tabs and the back wefts. Never pin the lace or front of your wig.

How to Change the Part and Make the Top More Vouminous?

Use a mist bottle, and a round brush.

What can I wear underneath my wig for security?

We offer a The Hair Grip headband which can be worn underneath wigs. This is a great alternative to clips for those with scalp sensitive scalps.

What do I Store my wigs on?

When you are not wearing your wig, place it on a foam head

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